Purchase Guide


To ensure a pleasant shopping experience, please carefully read through the following points before buying from us. 


Our Products:
All our items are sourced directly from the brands' boutiques and outlets in Europe. Every item we offer is guaranteed to be authentic and brand new. 
Light and shade effects, small signs or irregularities are distinctive features of natural leathers and should not be considered as imperfections. 
Product images are of the actual items for sale (except pre-order items). Color tones may show up slightly different depending on individual computer screens. 
When in doubt about any product specifications, please feel free to contact us (serendipityclub.contact@gmail.com).


How to purchase: 
Payment via Internet Banking or ATM transfers  
  1. Add the items you want to your shopping bag and check out. You will then receive an email notification confirming your order. 
  2. Upon receiving the email notification, please proceed to make payment within the next 24 hours. Otherwise, the item will be released to other customers. 
  3. After making the payment, please inform us (serendipityclub.sales@gmail.com) of the payment details. Upon receipt of the payment, we will proceed to ship out the item. 
Customers who withdraw their orders after checkout by not following through with the payment process will be accorded lower priority in future purchases.   

Payment 
We accept funds transfers to: 
  • POSB Savings account 151-34723-1
  • UOB Savings account 391-370-357-8 
For Internet banking transfers, please inform us of:     
  1. Your Internet banking nickname
  2. The amount transferred
  3. Date and time of transfer 
  4. Transaction reference 
    For ATM transfers, please provide: a clear snapshot of the transaction receipt. 
       
    Please note that inter-bank payments (e.g. UOB --> POSB) may require 2-3 working days to be effected. We recommend same bank transfers (e.g. POSB --> POSB) for faster processing.     

    Delivery   

    • Self-collection at City Square Shopping Mall (Farrer Park MRT station) on weekday evenings and weekend afternoons/evenings. 
    • For greater convenience, you may opt for delivery to your doorstep at a flat fee of S$9.90. Free doorstep delivery for purchases of S$1,000 and above.
    • Registered mail service is available for items that are less bulky and of values S$300 and below. 
    • Currently, we deliver to addresses in mainland Singapore only.  
    • Ready stock items will be shipped out between 3 to 5 working days, unless otherwise stated. For pre-orders, please visit our homepage for updates on timelines. 


    Exchanges/Refunds:  
    All our items undergo stringent quality checks prior to being shipped out. Goods sold are as described to our best and are not ordinarily exchangeable/returnable except when non-authenticity is absolutely proven.